Skip to main content

Advertisement

Table 2 Comparison of experiences and views of most recent event by recall period of event

From: Testing survey methodology to measure patients' experiences and views of the emergency and urgent care system: telephone versus postal survey

  Postal <= 4 weeks
N = 46
Postal 5-13 weeks
N = 52
    Telephone <= 4 weeks
N = 85
Telephone 5-13 weeks
N = 66
Mean number of services involved in most recent event 2.3 2.6     1.9 2.2
   P = 0.294      P = 0.071
When help was sought from first service+        
   In hours 67% 77%     82% 69%
   Out of hours 33% 23%     18% 31%
   P = 0.286      P = 0.075
Case managed with sufficient urgency+        
   Definitely not/No, I don't think so 22% 15%     11% 12%
   Yes, I think so 20% 46%     22% 23%
   Yes, definitely 59% 39%     67% 65%
   P = 0.021      P = 0.951
Overall rating of care received+        
   Excellent 30% 31%     52% 33%
   Very good 30% 35%     26% 44%
   Good-very poor 39% 35%     22% 23%
   P = 0.875      P = 0.039
  1. +response categories collapsed to ensure validity of chi-squared test